OCS quick links

OCS quick links

Telephone Counselling Service

Telephone counselling OCSTelephone Counselling, also known as Telephone Therapy or phone therapy for short, provides a comfortable environment to offload. Clients can receive therapeutic support and encouragement while talking to a qualified counsellor. Some people don't have regular access to the internet, others prefer to hear the voice of an experienced professional that they can trust. Telephone Counselling is well suited for that.

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Telephone Therapy allows you to be heard and supported

Phone Therapy offers a safe atmosphere, you can speak openly to caring and compassionate Telephone Counsellors without fear of criticism or judgment. You have a slot where you are the sole focus, where everything that you say and feel is valid, it is a place where you matter. So whether you wish to vent, cry, share, offload, ask or be listened to, Telephone Counselling can help.

Worldwide support is provided for a wide range of issues. All you need is a landline or mobile to have Counselling over the phone. You can speak from wherever you are with no worries about having to travel, this saves time and reduces costs. You'll receive personalised Telephone Counselling sessions that are not only affordable but comforting too.

Telephone Counselling is flexible and convenient

Many clients with limited time choose to have Telephone Counselling. As well as having sessions from the comfort of your own sofa, you can walk and talk in the park, speak while on the go or during a break at work. Just as medical and dental appointments are a priority, so are therapy appointments. Many employers recognise this and provide employees with time off during the day for a counselling session. Allowing staff to leave a bit early or start a bit later, giving them a quiet and private space, at work, to talk to their counsellor and have Phone Therapy has become very popular. Some companies, charities and organisations also pay for Therapy for employees and members.

Telephone Counselling is flexible and convenient, it has been beneficial for our visually impaired clients who may be unable to access email or instant messenger. Counselling via the phone is also helpful for our other disabled and housebound clients as they can easily speak to their counsellor while relaxed at home. Clients who are shy or those who experience increased anxiety, during face to face appointments, have found therapy via the phone to be comfortable.

We have other services available such as instant messenger, which is interactive without the use of voice, using text.  Email Counselling allows you to have a session whenever it suits you, no booking any appointments. To learn more about our email counselling service, click here. We offer the choice to switch, you can try different services and select what works best for you.

Why should I choose counselling via the phone?

• Available worldwide, 7 days a week.
• You can share, ask, vent, receive fresh insight and be listened to.
• You hear the voice of your Telephone Counsellor; this can be very calming in times of distress.
• Access sessions from anywhere via landline or mobile phone.
• You may be housebound due to disability, caring for small children/elderly parents and have no support system to enable you to spend time away from home, Telephone Counselling is very convenient.
• It can be less intimidating than face to face counselling.
• If you travel overseas you can still have access.
• We work towards climate change by eliminating the need to travel for a session. This contributes to reducing burning fuels that increase global warming. 
• Expatriates can speak to English speaking Counsellors while abroad.
• Culturally sensitive therapy and counselling for students available.
• The University of Cambridge study, of over 39,000 participants, found telephone counselling to be just as effective as face to face. The research revealed that telephone therapy improves and increases access to psychological support and decrease costs.
• A study published by The Journal of Counselling Psychology revealed that telephone therapy can be more focused - and research participants also rated the counselling relationship and interpersonal influence at the same level as face to face interaction.
• Read our Reviews and Testimonials.

Is phone therapy confidential?
Confidentiality is an integral part of Counselling, at OCS:
Your calls remain strictly confidential
Your telephone number will never be shared with anyone
You'll never be contacted by phone, other than for pre-arranged telephone counselling sessions.

Telephone Counselling Fees and Instructions - 3 quick steps

1. Select and pay
Choose whether you would like a single session or discount package, you can select a week day or weekend slot package. Click on a button below and pay securely via debit, credit card or PayPal account. Contact us if you wish to pay via online/telephone bank transfer. If you're overseas, you may prefer to have Counselling via Skype or WhatsApp calling as all international calls are free.
2. Submit information
Within 3 days, email us brief details of what you wish to talk about in your session. This could be up to a couple of sentences about your area of concern, as well as the type and duration of support needed. Please include your telephone number, a wide range of your day to day availability and your preferred dates/time range for your session. The wider the better.
3. Receive reply
You'll be contacted by your Counsellor via email, as soon as possible, to confirm the time to meet online or alternative availability will be provided for you to choose from. Please check your spam/junk folder.
Have your session
Your Counsellor will call you at the agreed date and time. We believe in strengthening the counselling bond, you will be supported by the same Counsellor throughout your time with us. This will also save you from having to repeat your story. Telephone sessions are 45 minutes long.

How many Telephone Counselling sessions should I book?
According to therapeutic guidelines and good practice, Telephone Counselling is most beneficial with a minimum of 6 - 15 sessions. However, some clients may require mid term support which lasts for 4 months - 1 year or long term psychotherapeutic support for up to 2 years.
Most of our new clients follow the suggested minimum amount and initially book 6 sessions and save 10%

Telephone Counselling Fees

1 Telephone session
Monday to Friday slot £60

1 Telephone session
Saturday or Sunday slot £80 

3 Telephone sessions
Monday to Friday slots £171 (save 5%)

 3 Telephone sessions
Saturday or Sunday slots £240


6 Telephone sessions
Monday to Friday slots £324 (save 10%)

6 Telephone sessions
Saturday or Sunday slots £480  


9 Telephone sessions
Monday to Friday slots £459 (save 15%)

 9 Telephone sessions
Saturday or Sunday slots £720


12 Telephone sessions
Monday to Friday slots £576 (save 20%) 

 12 Telephone sessions
Saturday or Sunday slots £960


  15 Telephone sessions
Monday to Friday slots £675 (save 25%) 

15 Telephone sessions
Saturday or Sunday slots £1,200


Discount bundles of 3-9 sessions are valid for 60 days. The 12 session telephone counselling bundle is valid for 90 days and the 15 session bundle is valid for an extended period of 120 days.