OCS quick links

OCS quick links

Telephone Counselling for Companies

Counselling via the phone has helped many employees and charity members to feel better about themselves, their lives and their relationships. This improvement in mental and emotional health also benefits the working environment.

The latest figures show that 11 million people in the UK are dealing with work-related ill health which is causing high levels of anxiety, stress or depression. This has resulted in over 40 million sick days. These numbers relate to the employees who have been able to address their issue, it doesn’t account for the many more who haven’t. Telephone Counselling has played a big part in helping employees and members to get the help they really need.

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How to Support your Staff and Charity Members

The statistics about poor mental health are a huge concern. Your members may be struggling with complex and debilitating issues. Your staff could already be off sick now or about to take leave. Some employees might be under a lot of stress, which affects their work, making them unproductive or very anxious.

More people are seeking counselling and taking their mental health needs seriously. Just as medical and dental appointments are a priority, so are therapy appointments. Many employers recognise this and provide employees with time off during the day for a counselling session. Allowing staff to leave a bit early or start a bit later, giving them a quiet and private space, at work, to talk on the phone with their counsellor has become quite common.

Telephone Counselling for employees and members provides a comfortable environment where clients can offload while receiving encouragement. You can help your members by funding their sessions. Employee Assistance Programs are valuable to organisations that wish to improve the quality of life of their staff.

You can ensure that you're doing your bit to support your workers. Most organisations fund an average of 6 sessions, whatever you can do to assist could really go a long way in improving their emotional health. Funding therapy also increases the chances of your employees being happier and healthier in and out of work. Let's try and make mental health and wellbeing a proactive part of company culture.

Companies and Charities in need of Counselling Services

The Online Counselling Service provides a safe atmosphere where clients can speak openly without fear of criticism or judgment. OCS Counsellors are qualified practitioners with face to face, online and telephone experience. We offer therapy for a wide range of issues. Our personalised sessions are discreet and convenient. 

Contact us to find out more
In order to provide you with a tailor made response, please let us know the following:
1. The number of staff/members requiring counselling.
2. The approximate amount that may need therapy per week/per month.
3. The number of sessions you will provide each person.
4. Whether you require telephone counselling, email, instant messenger or online voice calls.
5. The pricing for telephone counselling is at the bottom of the page. If you would like larger bundles, which come with further discounts, or require a price list for online sessions, please let us know. 

Employees And Charity Members In Need Of Counselling

We understand that you may not feel comfortable opening up to colleagues or superiors at work, you might have a problem that's too intimate to discuss with your family or friends. Perhaps you're one of the many people who are off sick right now due to mental and emotional health problems. You could even be struggling to go to work every day and it's taking a toll on you and your private life.

Trained listeners can be there for you in your time of need. Sharing thoughts with a neutral party, in confidence, could be a great relief to you, this can enhance both your personal and working life. Talking therapy has been proven to be helpful. Telephone Counselling provides you with a safe place to release and be heard. You matter and what you're dealing with could very well be better out than in. 

Whether it's depression, anxiety, bereavement, family/relationships, stress or even if it's work-related like bullying or conflict, we are here for you. Having your own non-judgemental space to express feelings can be beneficial. We believe in strengthening the counselling bond, you will be supported by the same caring and compassionate Telephone Counsellor throughout your time with us. This will save you from having to repeat your story or feeling like you are being passed around. 

Can my employer or charity pay for me to get counselling?
As a member or employee, you may be entitled to Telephone Counselling which is paid for by your organisation, company, workplace or charity. It's quite common to receive 6 sessions that have been fully paid for.

If this is something you're interested in or your employers have not mentioned it yet, you can share this page with them as well as our Employee Wellbeing information. Try and make a request for counselling and let them know that you're in need of therapeutic support. If you're unsure how to go about it, please do contact us, we would be happy to help.

Benefits of Telephone Counselling
• The service can be accessed anywhere using a landline or mobile phone.
• You can talk openly, ask, vent, receive fresh insight and be listened to.
• You can hear the voice of a Telephone Counsellor; this can be very calming in times of distress.
• Talk from anywhere whether you're on sick leave, housebound, travelling or working from home.
• Have sessions at work which can help reduce time off.
• Your employers won't know what is discussed, every session is confidential.
• Out of hours access qualified and experienced Counsellors.
• It can be less intimidating than face to face and there is no stigma attached.
• Save - we incur calling costs and phone the client.
• Telephone Counselling sessions up to 45 minutes long.
• Read our Reviews and Testimonials.

Is counselling confidential?

• All calls are strictly confidential.
• Your telephone number will not be shared with anyone.
• You will never be contacted by phone at any time other than for pre-arranged counselling sessions.
• Client counselling information will not be shared with your employer, charity or organisation other than payment requests/receipts and confirmation that counselling sessions are taking place with OCS. Details about what is discussed in sessions remain confidential between the client and the Counsellor.
• Privacy is important to us. We ask that all clients read the Privacy Policy and adhere to the Terms and Conditions.

Company Counselling sign-up steps

Follow 3 quick steps to book counselling for your employees and charity members
1. Pay
Make a payment using the secure PayPal buttons below or arrange with us to use online/telephone banking and BACS.
2. Contact us
Provide us with the name, email address and telephone number of your employee/charity member.
We will then give you a unique reference code.
3. Instruct employee
Ask your employee or charity member to email This email address is being protected from spambots. You need JavaScript enabled to view it.  within 3 days, quoting the OCS reference code that we have given you, along with their telephone number, general week-day availability and brief details about their issue or problem (a sentence or two will do).

The client will receive a welcome email from their assigned Counsellor. Please ask them to check their spam/junk folder. The Counsellor may provide the client with further information via email and arrange their initial session date/time. If their pre-requested slot is available it will be confirmed or alternative availability will be provided for them to choose from. The client will then have their pre-arranged session with the Counsellor at the agreed time/date.

*To allow the booking process to go smoothly, where possible please ensure that the individual wishing to receive the counselling follows steps 3. It's important as it shows a willingness to undertake therapy. It also helps to allow the new client and counsellor to exchange key information. Keeping in line with the General Data Protection Regulation (GDPR), we are not permitted to contact a client without their consent or to use their details submitted by a third party. 

Sign up steps for employees and charity members
1. Request/accept Counselling
Make a request or accept the offer of Counselling from your employer, organisation or charity. They will need to make payments on your behalf. They can use the PayPal buttons below or arrange with us to use online and telephone banking or BACS.
2. Receive code
You will be provided with an OCS reference code from your employer, organisation or charity. This code will be given to them by us.
3. Contact us
Within 3 days, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.quoting the OCS reference code, your telephone number, general week-day availability and brief details about your issue or problem (a sentence or two will do).

You will receive a welcome email from your assigned Counsellor. Please check your spam/junk folder.
Your Counsellor may provide you with further information via email and arrange your initial session date/time. If your pre-requested slot is available it will be confirmed or alternative availability will be provided for you to choose from. You will then have your pre-arranged session with your Counsellor at the agreed time/date.


Payments for Telephone Counselling are made via the free and secure payment method Paypal. A PayPal account is not required to make payments as all major debit and credit cards are accepted. Simply make your selection, click the payment button and follow the prompts. After your payment is complete you will receive an email notification and receipt from PayPal.
*Companies, organisations and charities wishing to make payment via online and telephone banking or BACS can contact us to arrange this. 

Company Counselling Fees

2 Telephone sessions £115 (Save £5)

3 Telephone sessions £160 (Save £20)

6 Telephone sessions £300 (Save £60)

*Packages of 2-6 sessions are valid for 60 days.
*A single session on the rest of the site is £60, we have applied a discount for you.