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How to book a session

You have the choice of using Email, Instant Chat, VoIP or Telephone to receive your therapeutic session. We believe in strengthening the Counselling bond, you will be supported by the same Counsellor throughout your time with us. This will also save you from having to repeat your story.

Services are provided worldwide for individuals aged 18 and over. Sessions are 24 hours - subject to availability. This means that you may request any time within the 24 hour day, if your requested slot has not already been filled you may have your session. A wide range of alternative availability is always provided for you to choose from if your requested slot has been filled. 

Follow 3 quick steps to receive Counselling or Coaching support.

1. Read terms of use and privacy policy
2. Pay for your session/s.
3. Email us (see below for information you must submit for your chosen service - email, instant chat, voip or telephone).

  • To book your session, visit the secure fees page and select your preferred method of Counselling.
    We have student and company rates also.
  • Select the amount of sessions you would like to order.
  • Feel free to order our popular service package bundles; you can save up to 25%.
  • Once you've made your selection click the appropriate secure Paypal payment tab and follow the necessary prompts.
  • After you have made your payment select the appropriate instructions from the following list below:

 

For Email Counselling or Coaching
After making your payment please email your issue or problem within 3 days to Faith, our experienced Email Counsellor. The secure email address is This email address is being protected from spambots. You need JavaScript enabled to view it.. You will receive a therapeutic response as soon as possible. Please ensure that you check your spam/junk folder.
*You may have read in the media that the older Hotmail and Yahoo accounts do at times have issues receiving/sending email. You may wish to use or sign up for the more stable and secure Gmail.
*Please note that Email Counselling sessions are charged per 1000 words. If you submit 1001 - 2000 words we ask that you ensure you have paid for 2 email counselling sessions.

For Instant Chat Counselling or Coaching
After making your payment contact us within 3 days and inform us of your messenger I.D (Skype or Google Talk), also your preferred date/time slot for your instant chat session. Please include what you feel you wish to chat about (a couple of sentences). You'll receive a response confirming the time/date (or an alternative will be offered) and you'll be added to your Counsellor's messenger list.

For VoIP calling Counselling or Coaching
After making your payment contact us within 3 days and inform us of your Skype I.D, also your preferred date/time slot for your voice chat session. Please include what you feel you wish to talk about (a couple of sentences). You'll receive a response confirming the time/date (or an alternative will be offered) and you'll be added to your Counsellor's voice chat messenger list.

For Telephone Counselling or Coaching.

If you opt to receive a call from us:
We will incur all calling charges.
After making your payment contact us within 3 days and inform us of your telephone number, full dialing code and country. Also provide your preferred date/time slot for your session. Please include what you feel you wish to talk about (a couple of sentences). You'll receive a response confirming the time and date for your confidential telephone session or an alternative list of availability will be offered.

If you prefer to call us:
After making your payment contact us and provide your preferred date/time slot for your telephone session. Please also include what you feel you wish to talk about (a couple of sentences). You'll receive a response providing you with the telephone counselling phone number. Confirmation of your requested time/date will be provided or a list of alternative availability will be offered.

A special note regarding booking session times and dates - We're happy to accept your preferred session times/date at the time of booking but requested sessions slots are provided subject to availability. You'll receive a confirmation email with session time/date details or alternative availability will be provided for you to select from. As the service is very much in demand, when requesting a time/date for your session it would be helpful if you submit all required information as well as your availability.
*We advise that you book as much in advance as possible and provide multiple time frames to ensure convenient times/dates are available for you, we do have many clients and operate on a first book first serve basis.

Full payment secures your booking and is required before all sessions commence. For further assistance with making a booking or for any other inquiries please contact us. We look forward to supporting you!